Here you will find all information about orders, customer service, repairs and our partner program. Whether you are ordering, need help, want a repair or would like to become a partner – we are here for you and offer the best service that you and your four-legged friend deserve!
Once we have received your order, you will receive an order confirmation by email.
This will give you a detailed overview of the items you have ordered – perfect for checking everything again.
If you have chosen “prepayment”, please transfer the money to the bank account specified in the order confirmation (Equimero, DE92 2704 0080 0607 8885 00) and be sure to state the order number.
If payment is not received, we will send you a friendly reminder after one week. Without payment we will cancel the order after two weeks.
You will find the delivery time in your order confirmation. We will send all items together as soon as the item with the longest delivery time is ready.
Now it’s time to be patient. You will hear from us again as soon as your parcel is on its way – then you will receive an email with the tracking number.
Would you like to change something – such as the color or a size?
As long as your order has not yet been processed, this is not a problem. Please register quickly by e-mail kundenservice@equimero.de and be sure to include your invoice number. This guarantees that nothing gets lost.
We are here for you, because we work for you and your horses.
Do you have questions about our products or are you unsure which product is right for you and your horse or are you unsure about the sizes?
You have various options for contacting us:
By mail to Kundenservice@equimero.de Please ALWAYS send any changes or special requests by e-mail. Don’t forget to include the invoice number to which your requests relate – that way nothing gets lost.
Would you like to call us? You can reach us on 0176 63062015 Monday-Friday from 8 am to 4 pm. If we have missed your call, we will get back to you.
Sustainability is important to us – that’s why we offer a professional repair service for your Equimero products. Instead of throwing them away, we focus on craftsmanship and longevity. We use our extensive experience to get your beloved Equimero® products back into top shape.
Biothane is robust and versatile. Thanks to our repairs, it will last you for many years to come. Every repair saves valuable resources and helps to protect the environment.
Trust in our expertise and our passion for quality – for you, your horse and a more sustainable future!
You can reach our repair service by e-mail at kundenservice@equimero.de.
Thanks to our incredibly committed Equimero partners, we can be everywhere in Germany at the same time to present our products to you on site.
Get together with several interested parties from your stable or your environment and arrange a consultation at your stable.
Would you like to pass on your enthusiasm for our products yourself, or do you do this all the time anyway? Then apply to become part of the partner team and benefit from your passion for our products!
Apply by sending an email to partner@equimero.de
